Shipping & Delivery
LOCAL DELIVERY (SINGAPORE)
We deliver our products locally via Urban Fox. Please ensure that the receiver’s name, address, postal code and mobile number are accurate on your order. Urban Fox will provide a tracking number. You can trace your parcel’s delivery status via https://www.urbanfox.asia/courier-tracking/tracking/
We also offer free pick-up from our stores within Singapore. For a list of our store locations, please see here
|DELIVERY MODE||ORDER AMOUNT||DELIVERY TIME*||DELIVERY CHARGE|
|Courier||Orders < S$80||1-3 Working Days||$5|
|Courier||Orders ≥ S$80||1-3 Working Days||FREE!|
|Pick up from store||N.A.||2-3 Working Days||FREE!|
* Subject to placing your order before 1pm on working days. All orders after Friday 1pm will be processed the following Monday.
Mon – Fri : 9am – 6pm.
Closed : Sat / Sun & Public Holidays (Singapore)
We currently deliver to Singapore, Malaysia, Indonesia & Australia. Shipping charges applies. Any tax charges will be absorbed by the payee. Shipping fees will be calculated automatically with DHL Express service.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be liable for.
Also, if you entrust others to receive the package on your behalf, Boarding Gate will not bear the responsibility in the case of loss or damage arising from this entrustment. However, we will do what we can on our end to verify this entrustment before handing the package over.
Kindly ensure that the delivery address and the receiver’s name are correct. Returns due to incorrect addresses will be charged for a new shipping fee.
Delivery to restricted addresses and locations will be treated as void shipments. If in cases where a delivery address falls within a restricted address, we will not be responsible for re-delivery requests. Please make sure that your delivery address that is stated in your order does not fall into this category of addresses and locations. Common restricted addresses include, military/naval/airforce camps/bases, airports, prisons, high security buildings, restricted government offices, embassies, off shore islands, etc.