Frequently Asked Questions

Our charges for local delivery within Singapore is S$5.00. Local pick-up from our store is free.

If you spend above SGD$80, delivery within Singapore is free.

VISA, Mastercard & STRIPE. Our website is SSL Certified & no credit card details are stored on our site.

Local delivery will take up to 7 working days. 

You will receive 3 emails:

  1. your order is being processed
  2. your order has been processed
  3. your order has been shipped

 

We only use reputable 3rd party payment gateways such as Stripe This means no credit card information is stored on our website. We are also SSL Certified.

  1. You will receive your order confirmation via email (may land on your spam/junk mail)
  2. You can wait for order notifications such as Order is being packed, Order is ready for collection/ Order is on it’s way
  3. Do not panic if you have not received an email notifications from us.
  4. You will also receive an SMS notification from our delivery partners (Ninjavan / Janio / UrbanFox / DHL Express) with your delivery information.

Our in-store exchange policy is 14 days from the date of purchase.

Our online exchange policy is 14 days from the date of receipt of our products.

Send us an email

You can email your enquiry to us @ boarding@boardinggate.com.sg.